Pride National Auto Insurance Review

Pride National Auto Insurance appear to be a fairly small company, considering that they don’t even have their own website. This starts us off on a sour note as, before the review has even begun, they’ve proven that they’re not as easily accessible as you expect a car insurance provider to be in the internet age.

That being said, it nevertheless seems prudent to actually take a look at the products that Pride National offer, their customer service ratings and their ability to deliver on their promises before making any snap judgments. With that in mind, let’s look at what customers are saying about the company and how they fare against ratings boards like AM Best and the Better Business Bureau.

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Buying Auto Insurance from Pride National

Pride National do not actually sell insurance directly. Rather, you’re going to have to buy one of their insurance products through a third party agency if you want to get covered under a Pride National policy.

Unfortunately, Pride National do not offer any sort of listing on the web for you to find their insurance agencies.

If you want to buy an insurance policy from Pride National, you’re going to have to simply look at your own insurance comparison software, website or service and hope that they carry Pride National policies. There is, however, a list of states in which you can find Pride National policies:

• Alabama
• Arkansas
• Idaho
• Kansas
• Kentucky
• Louisiana
• Missouri
• Mississippi
• Nebraska
• North Carolina
• Tennessee
• Texas

If you’re in any of these states and you are looking for an insurance provider, then you may be willing to give Pride National a chance, or then again:

An F with the BBB

There are very few reviews of Pride National available on the web, but there are a number of complaints registered with the Better Business Review. These three complaints have gone without being addressed for some time, resulting in an F rating with the BBB.

An F with the BBB does not necessarily make a company bad or untrustworthy, it only says that they have not proven themselves to the Better Business Bureau.

For those willing to give Pride National the benefit of the doubt, it may well be that Pride are a fine company with a few black marks who are simply too small and cater to too select a customer base to worry about the Better Business Bureau’s ratings.

That said, their reputation in Missouri is less than stellar.

In Missouri, the Department of Insurance rates companies at complaint levels with 100 being normal, below 100 being better than average and above 100 being below average. In 2009, the company had a complaint level of 276. In 2010 they brought this down to 155, but that number is still well above the “normal” rating in that state.

Filing Claims

Because of the lack of any real online presence, the only way to file a claim with the company is to talk to an agent over the phone. This can be a problem if you prefer the convenience of the web, the ability to get your thoughts together in writing, or if

you’re simply phone-shy or like to avoid talking with operators.

Again, it’s the inaccessibility of the service that plagues the company. It may well be that the company prefer to get by on a loyal stable of

customers, but their complaint levels seem to indicate otherwise. The company is simply very difficult to make a connection with.

This is reflected in the lack of any real quotes online, as well. If you want to buy a policy from Pride National, you have to just hope that they have fair prices, because there’s no way of determining what they charge through the web.

The Bottom Line

The bottom line on Pride National is that they’re simply not sharing enough with the public for new customers to want to take the risk. If you’re talking to an agent and they show you that Pride National can offer you the best price, well, that’s lucky, but it’s a coincidence.

The result of Pride National’s apparent publicity shyness is that the only information available on the company on the web is fairly negative. The company isn’t giving the public any information on their pricing, they’re not telling developing any new and attention-getting products and services, the only thing we’re hearing on the company is the complaints.

Whether or not those complaints are all there is to the company, they send a message loud and clear, and that is that you’d be taking a risk by buying your policy from Pride National.

Finding Out More

That being said, there isn’t actually enough information available to condemn the company, either. The bottom line isn’t that the company is bad at providing great insurance for a reasonable price, but that a driver can’t possibly sign up with the company without having some trepidation about it.

If you’re up for the risk, they may offer some fine products at fair prices, but you won’t know unless an insurance agent just so happens to let you in on Pride National’s big secrets.

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