Procentury Auto Insurance Review

Anyone looking for a new car insurance company to cover their vehicle is probably going to come across the name ProCentury in their price comparisons. Here’s what you need to know about the company if you’re considering them for your insurance needs.

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Who They Are

ProCentury may be most well known as the parent company of Century Surety. ProCentury certainly have their fingers in a lot of pies and they make themselves available at agencies throughout the country. This brings us to the first point regarding the company: They are accessible.

ProCentury has a solid rating of A- from AM Best which means that they have the financial stability and security required to spread themselves far and wide from coast to coast.

ProCentury offer a wide range of options for prospective customers to call, email or get in contact through their website so there’s no worry of being unable to contact them.

Making claims is just as easy with a half dozen different means of contact.

Unfortunately, if you’re looking for car insurance, you won’t be getting a policy with ProCentury’s name written on it.

What They Sell

ProCentury themselves do not actually sell auto insurance, however. That being said, ProCentury, while a parent company themselves, have another parent company, Meadbowbrook, who actually do offer some great insurance policies for private passenger vehicle drivers.

From ProCentury you can get commercial insurance, various marine policies, construction and specialty insurance, liability and on and on, but they’re really much more of a general insurance company rather than a car insurance company. Even within their commercial policies you won’t find anything for drivers of commercial vehicles, so you will want to look elsewhere for car insurance.

How They Perform

One of the biggest upsides to ProCentury is that they do provide some really incredible customer service. Reviewers often point out that the customer service desk seems genuinely pleased to accept their calls and answer their questions.

This seems rare in this day and age where underpaid, overworked employees can barely muster anything happier than a surly attitude over the phone. Chalk this up to ProCentury’s incredible benefits packages that they hand out to their employees.

Working at ProCentury guarantees an employee a 401k, tuition reimbursement, medical insurance, dental, vision insurance, paid vacation, life insurance and on and on. Combine that with a lot of upwards mobility and competitive wages and you have a company whose employees are happy to be there and happy to help you.

This seems to be the same experience that you’ll get with Meadowbrook if you choose to seek your car insurance needs through the company, so there’s no fear of having to miss out because you don’t have any commercial insurance needs.

24/7 Response

What’s really impressive about this receptive customer response is that the company has people on the phones 24 hours a day, 7 days a week. You simply don’t get this from most companies, and you certainly don’t get it hand in hand with cheery, responsive customer service.

Besides the 24/7 customer service, they also have 24/7 claims offices. If you find yourself in a fender bender at one in the morning or one in the afternoon, you can make a call or send an email and get a prompt response. This is simply all too uncommon in today’s insurance market.

Getting Quotes

It’s interesting to note that you can’t actually get a quote from ProCentury on their website. You’re going to have to contact them directly via phone or email or in person. This is because the type of insurance that they offer is a little more complicated and a little more high risk than simply insuring, say, a motorcycle, a boat or a car.

Being in the commercial insurance business, they need to gather a lot of information and accurately assess the risk that they’re taking on a case by case basis. This goes to show that they’re a company that deals with their customers in a direct and personal way. It also means that not everybody will get the same low prices on auto insurance, but everybody will get a rate that matches their needs and the risk that ProCentury is taking in covering them.

A Look at Meadowbrook

Meadowbrook obtained ProCentury in 2008 as part of an effort to grow and expand their brand. Many other companies were bought up by Meadowbrook in the same initiative and the majority of them carry a uniform attention to customer service, reasonable prices and a personalized approach to doing business.

If you’re interested in doing business with the company, what you want to do is take a closer look at whoever’s offering you a good rate the next time you run a price shopping comparison.

You may find that Meadowbrook happens to be the company behind the company you’re buying insurance from.

Otherwise, you can simply call them and ask if they have any agencies or providers in your area.

If you’re looking for a great auto insurance company like Procentury, make sure you check out our FREE auto insurance comparison tool!