Arrowood Insurance Services Review

Arrowood Auto Insurance is actually known in general business reference and licensing as Arrowood Insurance Services. The company is based out of two main offices located in Huntington Beach and San Jose, California. As an insurance provider, Arrowood is specifically oriented in serving business clients as opposed to private consumers.

Arrowood operates as a family business established by three brothers who are still the main principals of the operation. The original venture was partnered with Mitsui Marine Management in 1992 and has been operating in the insurance arena since.

Products

In terms of insurance products, Arrowood is most widely known for selling insurance policies that provide liability coverage for Asian temples, Japanese houses of worship specifically. The company does sell types of auto insurance but not the private vehicle variety most people expect from an auto insurance provider. Instead, Arrowood’s activity is focused on commercial vehicle insurance, typically involving fleets, trucks and cargo transport.

In addition to temple coverage and commercial vehicle policies, Arrowood also sells policies for property insurance, covering building structures as well as internal personal property. Arrowood agents also work in the area of liability insurance, usually coupling such coverage with a property policy for a comprehensive approach.

The company’s available information seems to reflect the organization’s product distribution being limited to California State only. While Arrowood does provide its contact information through various insurance comparison websites and information references, it does not provide direct quotes. Instead, the company wants to gather information about potential clients first. Then it decides whether it has any products to meet the client’s need.

Pre-screening should not be a surprise for a potential client looking to insure a number of commercial vehicles. A pre-clearance approach is common for insurance providers that take on coverage for commercial fleets. Insurance companies need to get a clear idea what their total exposure is first before providing any kind of a quote they can be held to in a deal.

Operational Format

Arrowood functions as an independent go-between or a insurance broker rather than an insurance product provider. The company’s agents have the ability to market and package insurance products from other insurance providers, creating unique products for customers. While Traveler’s Insurance and Firemen’s Fund are two companies Arrowood definitively associates itself with, the insurance broker does sell insurance coverage policies from other providers as well.

The claims process in terms of what is described publicly is not very clear. Arrowood uses an internal preliminary review process to determine if a claim on an existing policy should go through them or go directly to the company that Arrowood has brokered the affected policy with. That said, the exact contact methodology and steps are not provided. It is very likely such information is only disclosed privately with the contracted client as necessary.

Research and Contact

Arrowood does not leave much of a paper trail with regards to insurance product reviews. Because the company operates as a broker, many of the actual policies are provided by other companies. So it is likely in practice that the reviews attach to the policy provider rather than Arrowood as a broker.

Initial contact with the company is made either by phone to one of its two offices or via Internet by filling out an interest form on the Arrowood website.

Review

Given the scant direct information and the apparent design of the company to be as obscure as possible, consumers and companies looking for commercial coverage should shop around a bit rather than just pinning interest on Arrowood alone. Internet comparison websites offer an easy option for quick comparative research.

While using an insurance broker is not a bad thing per se, Arrowood’s public presentation can seem lacking in terms of any validated performance criteria. That said, some clients may be very happy with the brokered coverage packages Arrowood produces for them. Thus there is not enough conclusive information available to say either way whether the insurance broker is an idea entity to work with or not.

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